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Customer ServiceWinning the Customer: Understanding the mind of the customer cover
THE BOOKSHELF · English

Winning the Customer: Understanding the mind of the customer

By Jay Baer
Every customer is measuring how they are being treated. Everything from how happy we are to serve them to making them feel accepted will ultimately determine whether or not they become loyal. In the end, we will discover that winning our customers has everything to do with treating them respectfully and gaining their trust.
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About this book

Every customer is measuring how they are being treated. Everything from how happy we are to serve them to making them feel accepted will ultimately determine whether or not they become loyal. In the end, we will discover that winning our customers has everything to do with treating them respectfully and gaining their trust.

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