Show Me The Money: How to Determine ROI in People, Projects, and Programs: How to Determine ROI in People, Projects, and Programs

From IT to HR, from boardroom to shop floor, increased accountability for achieving high-value results for new initiatives is increasing in every organization and department. Now the world's leading experts on ROI distill their years of experience and research into proven step-by-step tools for determining the value of any project before, during, and after implementation. Jack and Patti Phillips even show how to measure and place value on intangible qualities like leadership, creativity, customer loyalty, employee engagement, and more. Show Me the Money provides a comprehensive system that enables business leaders, analysts, and consultants to make the case for their projects and get buy-in at the beginning, refine them during development, and communicate the ultimate results to all stakeholders once the projects are completed. Easy to read and fortified with case studies, checklists, tips, and tools, Show Me the Money clarifies and resolves the mystery surrounding the allocation of monetary values. Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox. Introduction/PrefaceChapter 1. What's Different: The ChallengeChapter 2. The Starting Point: Defining the NeedChapter 3. Forecasting Value: In the BeginningChapter 4. Measuring Reaction and Perceived Value: The Consumer ViewpointChapter 5. Measuring Understanding and ConfidenceChapter 6. Measuring Application and Implementation and Their ValueChapter 7. Measuring Impact and ConsequencesChapter 8. Measuring the Hard-to-MeasureChapter 9. Converting Data to MoneyChapter 10. Valuing the Hard-to-ValueChapter 11. The Intangibles: Value without MoneyChapter 12. The ROI: The Ultimate ValueChapter 13. Communicating Value: Letting the Stakeholders KnowChapter 14. How to Make It Work: Sustaining the ProcessChapter 15. Case Studies